KTern respects your privacy and is committed to protecting the personal information that you share with us. Generally, you can browse through KTern’s website without giving any information about yourself.
- our website www.ktern.com, and any other website that we may operate (each, together with its sub-domains, content and services, collectively, the “Website”);
- any services we provide (such services, including without limitation any software-as-a-service, and support or maintenance services, the “Services”);
- software applications we license (“Software”); and
- products we sell or provide (such products, including without limitation, Software, the “Products”);
- your request for additional documentation or material from KTern; or (vi) when you otherwise choose to provide KTern with your personal information.
Personal Information (“PI”) refers to any information that relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of KTern. Such information may include, but not be limited to, a first and last name, e-mail address, a home, postal or other physical address, or any other information required to provide a service you requested, such as title, birth date, gender, occupation, industry, etc.
When you browse KTern’s Website, you do so anonymously. KTern does not collect PI, including your email address. However, certain information such as your IP address, demographics, your computers’ operating system, browser type, internet Service Provider (ISP) and any other information your browser may send to us, may be collected (through means of ‘log files, ‘clickstream data’ etc.) in order to provide better usability, troubleshooting, site maintenance and to understand which parts of the website are visited, how frequently and the duration of the visit. Also, because we rely on third party commercial software and programs to operate our servers, we may inadvertently collect PI due to certain automatic functions or features contained in such software or due to certain software changes or upgrades. We will use reasonable efforts to remove any such information after we discover such information in our systems.
KTern receives and/or collects PI from you to enable certain services that we offer, including without limitation, access to support services, which may or may not require you to create an account and provide us with certain information, such as your name, email address, the Product and/or Service you have purchased or are interested in purchasing, the name of your company name, your job title, your company’s address and country, and work phone number, as well as a password you will use for such an account, and additional PI should you choose to provide it.
KTern does not intend to transfer your PI to unaffiliated third parties without your consent, except to the limited extent provided herein.
Use of PI
KTern uses information for several general purposes: to fulfill your requests for certain information and services, to keep you up to date on the latest announcements, updates, special offers or other information. KTern may also use your information to send you direct marketing information or contact you for market research. If at any time you do not want to receive our advertisements you can “opt out” using the link in the mails sent to you.
KTern may send your PI to other companies or people only under any of the following circumstances:
- when KTern has your consent to share the information;
- to protect personal safety, the public or KTern’s Website, Services and Products.
KTern may use Anonymous Information (as defined below) or disclose it to third party service providers in order to improve our Products or Services. We may also disclose Anonymous Information (with or without compensation) to third parties, including advertisers and partners, to indicate performance benchmarks or other data metrics about the use of the Services. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our Services.
KTern may also process your PI for profiling of our customers for marketing and sales processes
KTern may retain your PI as long as there is a business requirement, or if otherwise required under applicable laws
KTern takes security very seriously and adopts reasonable and appropriate security practices and procedures that includes administrative, physical security, and technical controls in order to safeguard your P I. Please note, however, that no method of transmission over the Internet, or method of electronic storage, is 100% secured and we cannot guarantee absolute security or confidentiality of users of the Website.
Our Website, Products and Services are not structured to attract children under the age of 13 years. Accordingly, we do not intend to collect PI from anyone we know to be under 13 years. Since our software does not automatically distinguish visitors under 13 from other visitors, we require users under 13 years of age to obtain the consent of a parent, guardian, teacher, or librarian to view the Site. If we learn that we have collected PI from a child under 13 years, we will delete that information as quickly as possible.
Access, Correction, Objection of your Personal Information
Depending on local law, you may access, update, or correct your PI that we hold, including your profile and preferences. You may do so in the corresponding sections where such information was provided.
Cookies and Tracking Technology
Like most other commercial websites, KTern’s Website may use a standard technology called “cookies” or other tracking technologies to collect information about how you use the website or to present you with information that is customized for you. A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the website uses to track the pages you’ve visited. – Certain cookies and other technologies may serve to recall PI, such as an IP address, previously indicated by a user.
By continuing to use our Website, you are agreeing to our placing cookies on your computer. If you do not wish to accept cookies in connection with your use of the Website, you must stop using our Website.
Types of Cookies used
- Session cookies: By continuing to use our Website, you are agreeing to our placing cookies on your computer. If you do not wish to accept cookies in connection with your use of the Website, you must stop using our Website.
- Persistant cookies: Persistent cookies are stored on a user’s device even after termination of a browsing session. It helps in recalling the preferences or actions of the user. Persistent cookies are used for a variety of purposes such as retaining the visitor’s language and regional preference(s) at the end of each browsing session. We may use services of third-party analytics service provider to analyze cookies to carry out a behavioral analysis in order to enhance user experience and convenience, and also to provide targeted and relevant content to visitors.
Questions or Suggestions
If you have questions or concerns about our collection, use, or disclosure of your PI, or if you want to be deleted from our database, or to unsubscribe from receiving all KTern information, please e-mail us at: firstname.lastname@example.org.
KTern posts customer testimonials, which may contain personally identifiable information, on its Website. KTern obtains the customer’s consent via email prior to posting the testimonial and to post their name along with their testimonial. If you want your testimonial removed please contact us at: email@example.com.
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